Privacy Policy

Marine Action is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and services.

Who We Are

Marine Action is an RYA-certified powerboat training centre based in Chatham Maritime Marina, Kent. We provide powerboat training courses and related services.

Information We Collect

Information You Provide to Us

When you book a course or contact us, we may collect:

• Your name
• Email address
• Phone number
• Date of birth (for certification purposes)
• Delivery address (for shop orders)
• Any information you provide in enquiry forms or emails

When booking one of our courses we will require you to share personal details with us for certification and safety requirements.

Information We Collect Automatically

When you visit our website, we automatically collect:

• Your IP address
• Browser type and version
• Pages you visit and time spent on pages
• Referring website
• Device information

This information is collected through Cloudflare Web Analytics, which does not use cookies and does not track you across other websites.

How We Use Your Information

We use your personal information to:

• Process and manage your course bookings
• Process and deliver your shop orders
• Respond to your enquiries
• Send you important updates about your bookings
• Improve our website and services
• Comply with legal obligations

We will only contact you about marketing if you have given us permission to do so. You can withdraw this permission at any time.

Sharing Your Information with the RYA

On successful completion of your RYA Powerboat Level 2 or RYA Advanced course, your name, contact details, date of birth, certificate number and date of issue will be shared with the RYA through a secure RYA web portal.

We will not share your personal details with anyone other than the RYA - and then we will only share what is needed for certification purposes.

Your data will be stored on the RYA's central database. This information allows the RYA to record your qualification, to update any records they may hold for you, and to verify or replace your certificate if required.

For further information on how the RYA will deal with your data, please see the RYA's Privacy Policy.

Analytics and Cookies

We use Cloudflare Web Analytics to understand how visitors use our website, such as which pages are popular and how people found us. It does not use cookies, does not collect personal information, and does not follow you across other websites.

Our own website does not set tracking or advertising cookies. Some third-party services we use may set their own cookies when you use them:

• Stripe sets cookies on its checkout pages to process payments securely and prevent fraud
• Google may set cookies when you view the map on our contact page

You can control and delete cookies through your browser settings.

Third-Party Services

SuperSaaS

We use SuperSaaS to manage course bookings. When you book through SuperSaaS, their privacy policy also applies. You can view SuperSaaS's privacy policy here.

Stripe

Shop payments are processed by Stripe. Your card details go directly to Stripe and are never seen or stored by us. We receive your name, email, delivery address and order details so we can send your order. You can view Stripe's privacy policy here.

Cloudflare

Our website is hosted by Cloudflare, which also provides our visitor statistics and the spam check on our enquiry form (Cloudflare Turnstile). You can view Cloudflare's privacy policy here.

Enquiry Form Emails

When you send an enquiry through our website, your message is delivered to us by email using Resend, an email delivery service.

Social Media

We link to our Instagram account. When you visit our social media profiles, their respective privacy policies apply.

How We Protect Your Information

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Typically:

• Student records and booking information: The centre will keep records of students and a copy of the relevant booking terms and conditions in place at the time, for a minimum of 12 months or until the next RYA inspection of the centre, whichever is the longer period. Thereafter, contact details and records of correspondence need not be retained unless it is likely they will be needed in relation to any incidents or issues that may require them to be kept. Booking information is typically retained for 7 years for legal and accounting purposes.
• Enquiry information: Retained for 2 years
• Shop orders: Retained for 7 years for legal and accounting purposes
• Website analytics data: Anonymous visitor statistics only, held by Cloudflare

Your Rights Under GDPR

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information (in certain circumstances)
• Restrict how we use your information
• Object to our use of your information
• Data portability - receive your information in a portable format
• Withdraw consent at any time (where we rely on consent)

To exercise any of these rights, please contact us at info@marineaction.org.

Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: https://ico.org.uk
• Phone: 0303 123 1113

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us: